Thank you for using Wickr®! Wickr® allows you to encrypt and send audio, video, voice, and text messages, so that you can communicate safely, securely, anonymously — and easily.
We work very hard to preserve your privacy and security, and we do our best to be as transparent as possible in explaining how we use your data in providing our Services. Please contact us if you have any questions at privacy at myWickr® dot com.
Our Privacy Practices, in Brief:
Wickr® has to collect some information from you in order to provide our Services to you, but we do so in a highly limited, highly secure way.
What Information Does Wickr® Collect, and How Is It Used?
We are committed to limiting our collection of your information to what is necessary to provide you with our Services.
We only collect information from users who create Wickr® Accounts. You must create a Wickr® Account to use the Wickr® App.
What We Donʼt Collect: Equally important to us is the information we donʼt collect. We will NEVER collect any location information or have access to the contents of the communications you send using the Wickr® App. After messages are deleted (or after they expire), they are forensically deleted and are not retrievable by us or anyone else. (Remember, however, that if you send a Wickr® message to another Wickr® user, that message might remain on their device even after you delete it from yours, depending on the value you set for the self-destruct time of that message.)
User-Provided Information: We collect some very limited information from you after you download the Wickr® App in order to allow you to create a Wickr® Account, and begin using the Wickr® App.
Optional User-Provided Information: Within the Wickr® App, we provide a few optional features for your convenience. Some of these features, described below, will ask for personal information. If you want to keep your use of Wickr® as anonymous as possible, please read these sections carefully in order to understand how we associate information you provide with your Wickr® Account.
Automatically Collected Information: Wickr® collects two types of information automatically during your setup and use of the Wickr® App: Device Information and Aggregate Usage Data.
What Information Does Wickr® Share with Third Parties?
We do not share any user information we have with third parties, with the exception of the third-party service with whom we share your phone number for the sole purpose of sending you an SMS confirmation if you choose to associate your phone number with your Wickr® ID.
Law Enforcement: We will only disclose User-Provided and Automatically Collected Information under these circumstances: When doing so is reasonably necessary to comply with a law, regulation, or legal request; to protect the safety of any person; to address fraud, security, or technical issues; or to protect our rights or property. If it is legal and possible for us to do so, we will notify you of any request for your information before we preserve or disclose it, so that you have an opportunity to obtain counsel.
Remember that Wickr® does not store your information in retrievable form. We can never access messages: it isnʼt technologically possible for us.
You Can Deactivate Your Account
You can deactivate your account at any time. Once deactivated your account will be irrevocably suspended, ensuring that nobody can use that Wickr® ID again in order to prevent impersonation. If you wish to deactivate your Android account, turn Wickr® Sync Off under Accounts, Log Out of the Wickr® App then click the “Erase Account” button. If you wish to deactivate your Apple account tap the “Reset App” under Accounts.
We Retain As Little Data As Possible, for the Least Time Possible
Data Retention on Wickr®ʼs Servers: Our servers store the encrypted messages that you send and receive only long enough to ensure their reliable delivery. Undelivered messages are deleted after a reasonable period of time. We retain non- message data (i.e. Types of messages) for as long as you use the Wickr® Services and for an indefinite time thereafter.
Data Retention on Your Device: All messages are stored encrypted on end users’ mobile devices. You choose your own retention policy for your messages by choosing how long a message is saved before it is deleted (via the self-destruct time for sent messages and manual deletion for your device). Deleted messages cannot be recovered.
We Are Serious About Security
However, as security experts, we know that no security system can prevent all potential security breaches. Therefore we have limited the potential implications of such a breach by designing our system so that in the event of a breach, we would have the least possible information about you.
Children and COPPA
We do not know (or even collect) any information about our users that would identify them, their ages, or their personal contact information to us. Nor do we target our Services toward any particular group of users. We do not store any users information in retrievable form and only contact users via push notifications and popup message to advise them of software updates or other general administrative or technological notices. Any information provided to us (e.g., an email address we receive if a user emails us for support) will be used only to respond to that individual request, and will not be stored or reused in any way.
In order to comply with the COPPA, Wickr® does not allow Users age 13 and under to use ID Connection without an adults’ permission.
Users Outside the US
If you use our Services and reside outside the U.S., your information will be transferred to the U.S. and will be processed and stored there under U.S. privacy standards. By using our Services and providing information to us, you consent to such transfer to and processing in the U.S.
You are responsible for complying with any laws or regulations in your country that govern use of applications and services like Wickr®.
Contact Us if You Have Questions
If you have any questions regarding privacy while using our Services, or have questions about our practices, please contact us via email at privacy at myWickr® dot com.